Error code ETV401

Something’s gone wrong...

It looks like you’ve had an issue loading content to your TV. This could be caused by your TV struggling to connect to the internet.

To sort this out, try going to a different area within Freely. This should refresh things and mean you can get back to wherever you were trying to get to.

If this doesn’t work, check your internet is working and try restarting your TV.

If you’re still having no joy, you may have to reset your router and then reconnect the TV.

For help reconnecting your TV, check out How to Connect your device to the internet.