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FAQs

47 Results for

How do I reinstall Freely?

Learn more about how to reinstall Freely on your TV or Streaming...

Do I need a TV Licence to watch Freely?

If you're watching, or streaming live TV, or watching any BBC...

Who to contact for support

Need some help? Find out how to contact us for support with...

Rescan your device

Freely should update automatically as new updates come out...

Finding something to watch live and on demand

Want less scrolling, more streaming? Discover all the various...

How do I connect my device to the internet?

Got a new Freely TV or Streaming Device? Win! Check out the setup...

My Device isn’t showing all channels listed in the TV guide

Wondering why you’re seeing different channels on your TV or...

How to Include channels via an aerial

Freely works with your Wi-Fi. But, if you choose to you can inclu...

Why am I seeing a black screen on Freely?

A black screen usually means the TV or Streaming Device hasn’t...

Watching the FIFA World Cup 2026 on Freely

Here’s how to get set up and start watching on Freely.  Read more...

Why can’t I pause some programmes?

Need some help with the pause live TV feature? We've got you...

How can I link my Freely device to an ITVX account

You’ll need to link your Freely device to your ITVX account to...

How to do a factory reset

In some cases, when all troubleshooting fails to fix an issue...

How do I set up Freely?

Setting up Freely up couldn't be simpler! Your TV or Streaming...

How do I reset my password on a player app?

Forgotten your password for one of the player apps (like BBC...

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EVERYONE TV LIMITED, Company Number: 05422613 - Triptych Bankside (North Building), 185 Park Street, London SE1 9SH

Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. 

The Legal Bits: Purchase of Freely enabled TV or Freely enabled streaming device connected to your existing TV.  Minimum broadband speed of 10Mbps required to stream live internet channels or watch on demand shows. Some players, player content, Freely services and features may not be available. Pause for up to 15 minutes. 

**97% of the UK’s most watched shows: BARB (Jan - Jun 2026).