We are aware that some viewers have experienced Error Code ETV6056 when watching certain internet-delivered channels.
The underlying issue has now been resolved. However, if you are continuing to experience the issue, you will need to carry out a factory reset on your device to restore normal service.
We apologise for any inconvenience caused and thank you for your patience while this issue was resolved.
How to perform a factory reset
The steps may vary depending on your TV or Streaming Device, but they usually include the following. Check out your manufacturer manual for more info.
- Visit the Settings menu on your TV or Streaming Device
- Usually under options such as System, Support or Device preferences (about), you’ll find the Reset to Factory Default option. Select and follow the on-screen instructions to reset.
IMPORTANT!
Carrying out a factory reset will delete all data from your TV or Streaming Device. This will include any recordings, login info, and any settings you had saved.
Once you’ve finished a reset, you’ll need to run through the initial setup for your TV or Streaming Device from the start.