Error code ETV8004

Something’s gone wrong…

Error code ETV8004 means you have encountered a problem while watching Freely please follow the steps below to try and resolve the issue.

Step 1 - Check for known issues

Check our updates and alerts for info on any known issues. If you spot your problem, follow the steps to solve it.

Step 2 - Check your internet connection

Do a speed test to make sure your internet meets the minimum requirements. Streaming content in high definition (HD) will use more bandwidth than watching in standard definition (SD). To watch Freely, we recommend an internet connection speed of at least 10Mbps.

Check if the other apps on your TV or Streaming Device are working. If they’re not, try to connect from other devices like mobiles and tablets. If you can’t access any apps on any devices, it’s likely you’ve lost your internet connection. If so, try restarting your router or contacting your Wi-Fi provider.

If only your TV or Streaming Device is affected, it may be that your device isn’t connected to the internet. For help connecting, visit our How do I connect my device to the internet FAQ.

Step 3 - Check your software is up to date

How to update your TV or Streaming Device

Go to Settings on your TV or Streaming Device and find the Software Update option (usually under System or a similar menu). For more details, check out your manufacturer manual. Make sure your device stays on until the update is over.

How to update Freely

Freely should update automatically, meaning you always have the latest version.

To check for the latest version, visit our software updates page.

If you need to update manually, click on the Settings menu gear icon on your TV Guide (at the top right of the screen) and select Software Updates. This will check for the latest software and give you the option to update.

Step 4 - Check for any changes to the channel lineup

There could be changes to our channel lineup affecting the channel you are trying to watch. Check by visiting our updates and alerts page.

You can also see all available channels on Freely on our channel list.

Step 5 - Reset your TV or Streaming Device

Turn off your TV or Streaming Device using your remote and restart it after 30 seconds. If the problem isn’t fixed, turn off your TV or Streaming Device and the power off at the wall, leaving it for about five minutes (get a cuppa while you wait!). When you turn the power back on, the device will reboot its software, usually sorting out the issue.

Step 6 - Reinstall Freely

If none of the above steps work, try reinstalling Freely on your TV or Streaming Device. The steps below should work for most Freely TV’s or Streaming devices: (If these steps do not work for your particular device please check your manufacturers user guide for detailed instructions)

For your Freely TV

• Press Home on your remote
• Navigate left on your remote to the Settings menu
• Select System
• Select Application Settings
• Select Freely
• Select Uninstall App
• Once it’s been uninstalled, return to your home screen, select the Freely app, and follow the on-screen instructions to reinstall it.

For your Freely Streaming Device

• Press Home on your remote
• Navigate to the settings icon in the top right hand corner of the screen
• Select Freely
• Select Uninstall the Operator Application
• Select Install the Operator Application or return to your home screen, select the Freely app, and follow the on-screen instructions to reinstall it.

Step 7 - Rescan your TV

When something's been updated, most Freely TVs will ask you to rescan for channel updates. With most TVs, you'll just have to press Rescan when asked. But if your TV doesn't ask you to do this, you may need to manually start the rescan.

How to rescan may vary depending on the TV you have, but it usually includes the following steps:

1. Visit the Settings menu on your TV.
2. Select Channel, then Auto Scan, and follow the on-screen instructions.

Step 8 - Factory reset

If you’ve tried everything but nothing’s working, you may have to reset your TV or Streaming Device to its factory settings.

The steps may vary depending on your TV or Streaming Device, but they usually include the following. Check out your manufacturer manual for more info.

1. Visit the Settings menu on your TV or Streaming Device
2. Usually under options such as System, Support or Device preferences (about), you’ll find the Reset to Factory Default option. Select and follow the on-screen instructions to reset.

IMPORTANT!

Carrying out a factory reset will delete all data from your TV or Streaming Device. This will include any recordings, login info, and any settings you had saved.

Once you’ve finished a reset, you’ll need to run through the initial setup for your TV or Streaming Device from the start. For more info, visit our contact us page.