Who to contact for support

If you need us, there are loads of ways you can get in touch.

Find help on our website

You can find the answers to most issues on our website. Check out the help section below for useful tools and advice.

Chat to us

You can chat to us by clicking on the chat widget on the bottom right hand of any page within the help section of our website.

Social media

You can get in touch and ask for support and advice via Facebook Messenger or @Freely_Advice on X (formerly Twitter).

Call us

If you can't find your answer on Help, by chatting to us, or by reaching out to our team on Facebook and X (formerly Twitter), you can give us a call.

Contact us on 0330 165 4915

  • Mondays to Fridays: 9:00am to 6:00pm
  • Saturdays, Sundays, and Bank Holidays: closed

Calls cost the same as a call to a standard UK landline and are within inclusive calling plan minutes. Outside of inclusive plans, the price of calls varies between different providers, please check with your provider if you’re not sure.

Before you call us...

Just make sure you’re in front of your TV (maybe with a cuppa) and have your remote handy.

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