FAQs
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Can I set up parental control or PIN protection?
Want hide content or set up parental controls/PIN protection on...
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What is audio description?
Learn more about audio description on Freely.
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How can I turn on subtitles?
Most programmes are subtitled to help people who are hard of...
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Does Freely offer accessibility features?
Enjoy your favourite shows even more easily! Discover Freely's...
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What equipment do I need to get Freely?
Ready to elevate your TV-watching? Find out what you need for...
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Do I need a TV Licence to watch Freely?
If you're watching, or streaming live TV, or watching any BBC...
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Who to contact for support
Need some help? Find out how to contact us for support with...
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How to Include channels via an aerial
Freely works with your Wi-Fi. But, if you choose to you can inclu...
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How do I turn on High Contrast?
The High Contrast theme is designed to make navigation easier for...
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Why am I seeing a black screen on Freely?
A black screen usually means the TV or Streaming Device hasn’t...
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Watching the FIFA World Cup 2026 on Freely
Here’s how to get set up and start watching on Freely. Read more...