FAQs

47 Results for

How do I get a new player app on Freely

When a new player app launches on Freely it should appear...

How do I reset my Freely device

If you’re having issues with Freely and need to reset your device...

How do I turn on High Contrast?

The High Contrast theme is designed to make navigation easier for...

I’m missing aerial delivered channels when including channels via an aerial on Freely

If you’ve chosen to include channels via an aerial and are...

Why can’t I stream all channels over the internet?

Right now you can stream live 95% of the UK's favourite shows...

Why can’t I restart some programmes?

Love the idea of restarting a programme? So do we! Find out what...

How to fix buffering, pixelation and slow start-up

Are you having technical issues? There could be a number of...

I have an error code on my screen – what now?

Do you have an error code on screen? Find out what to do and how...

How to connect your device to the internet and an aerial

Find out how to connect your Freely TV or Streaming Device to the...

Problems watching a channel or live TV

Having problems watching a certain channel or live TV? We've got...

I’m having problems updating my Freely app

Keep your TV or Streaming Device software updated to enjoy all...

I’m missing some or all my TV channels

Are you missing some TV channels? Find out how to get your...

Can I continue watching on another device?

At the moment you can't switch between devices and carry on...

My Freely app has frozen

Has your Freely app frozen on your TV or Streaming Device? Find...

How do I save and favourite shows on Freely?

Need some help with saving shows or setting up favourites on...