FAQs
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Why can’t I stream all channels over the internet?
Right now you can stream live 95% of the UK's favourite shows...
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What TV channels can I stream over Wi-Fi?
Find out which TV channels are available to stream over Wi-Fi on...
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Why can’t I restart some programmes?
Love the idea of restarting a programme? So do we! Find out what...
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Does Freely offer accessibility features?
Enjoy your favourite shows even more easily! Discover Freely's...
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Why can’t I pause some programmes?
Need some help with the pause live TV feature? We've got you...
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How to top-up channels
Freely works with your Wi-Fi. But, if you choose to you can top...
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How can I turn on subtitles?
Most programmes are subtitled to help people who are hard of...
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What is audio description?
Learn more about audio description on Freely.
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Can I set up parental control or PIN protection?
Want hide content or set up parental controls/PIN protection on...
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Can I continue watching on another device?
At the moment you can't switch between devices and carry on...
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How do I save and favourite shows on Freely?
You can't save or favourite shows to watch later when watching...
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Watching in 4K/UHD
What is 4K/UHD, and how can you watch it? You can currently watch...
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How do I reset my password on a player app?
Forgotten your password for one of the player apps (like BBC...
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How to update my software?
Keep your TV software updated to enjoy all the latest Freely...
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How to use the TV Guide
Learn how to use the Freely TV Guide. Find all your favourite...