We are aware that some viewers are experiencing Error Code ETV6056 or a black screen affecting multiple channels. Read our latest update on the issue.

FAQs

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How to fix buffering, pixelation and slow start-up

Are you having technical issues? There could be a number of...

I have an error code on my screen – what now?

Do you have an error code on screen? Find out what to do and how...

I am having issues logging into a channel app

Struggling to login to a player app like BBC iPlayer, ITVX...

Problems watching a channel or live TV

Having problems watching a certain channel or live TV? We've got...

I’m having problems updating my Freely app

Keep your TV or Streaming Device software updated to enjoy all...

I’m missing some or all my TV channels

Are you missing some TV channels? Find out how to get your...

My Freely app has frozen

Has your Freely app frozen on your TV or Streaming Device? Find...

I’m having problems with sound

Are you having sound or audio problems? Learn how to resolve any...

Can I record programmes on Freely

To record shows, your TV or Streaming Device will need to be able...

How to do a factory reset

In some cases, when all troubleshooting fails to fix an issue...

Problems watching on demand TV

You can stream all your favourite on demand TV all in one place...

Why is a channel player app not working?

Need help with a streaming player app? Use the steps in our...

Who to contact for support

Need some help? Find out how to contact us for support with...

Rescan your device

Freely should update automatically as new updates come out...

How do I get a new player app on Freely

When a new player app launches on Freely it should appear...